Refund Policy

At Poke ‘Em, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility

Refunds are available under the following conditions:

• You received an incorrect or damaged order.
• The order was not delivered due to an error on our part.
• Refund requests are made within 1 day of the purchase date.

To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.

2. Non-Refundable Items

We do not offer refunds for the following:

• Custom or special orders
• Orders canceled by the customer after preparation has begun
• Dissatisfaction due to personal taste preferences

3. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: custserv@pokeem.com
• Phone: +1 352.358.5161

Provide the following information:

• Your name and contact details
• Order number
• Reason for the refund request
• Photos of any incorrect or damaged items (if applicable)

4. Refund Process

Once your refund request is received, we will:

1. Review your request and verify the details.
2. Notify you of the approval or denial of your refund within 3-5 business days.
3. If approved, issue the refund using the original payment method. Refunds may take 5-10 business days to process depending on your payment provider.

5. Exchanges

If you prefer, we may offer an exchange instead of a refund for incorrect or damaged orders. Exchanges are subject to product availability.

6. Cancellations

Orders can be canceled for a full refund if the cancellation request is made before the order is prepared. To cancel an order, please contact us as soon as possible using the contact methods above.

Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Poke ‘Em

6380 Gainsboro Ave., Spring Hill, FL 34609

custserv@pokeem.com

+1 352.358.5161